Fire & Smoke Damage

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Q: Will I still smell smoke when you are done?

A: We use very specialized equipment and products to remove and/or neutralize smoke from fire damage. We use the latest techniques available to put your house back to a pre-loss condition. Our job is not complete until you are satisfied. 

Q: Do I need an estimate before you start any cleaning or repairs?

  

A: Often the amount of the cost to clean contents is unknown; however, our pricing is based on standardized pricing for the industry. We use a computer-estimating program that downloads the new price list every quarter. Your insurance company also uses the same program and price list. When an adjuster is assigned to your claim, we will explain to them what we have done up to that point for any emergency repairs, then get any authorization before further steps are taken. Before any repairs are made, we will have an agreed estimate with your insurance company.

Q: My house is wet after the fire department was here, can you dry it out?

A: Yes, we use specialized equipment to dry out your house. We are highly trained and certified in water damage and restoration. 

Q: Is it o.k. to keep this equipment running or do I need to do something with it?

  

A: The equipment we use is capable of running for months without being shut off. They will not overheat and should be fine. If you hear or smell anything which seems abnormal, please unplug the equipment in question and call us immediately @ (770)500-7165 or (770)570-2244. Our technician will be checking all equipment and dry out progress on a regular basis.

Q: How do you know if everything is dry?

  

A: We use very high-tech moisture meters designed to specifically check for proper moisture content. We will not repair or cover up any areas, which may be still wet. This is why you have made a good choice to call us, not just a construction company. We are trained and certified in water damage assuring you, the homeowner, of the best quality service and giving you the peace of mind that it will be dried out properly.

Q: What is an air scrubber?

  

A: We use air scrubbers to help clean the air. They use two pre-filters and a large Hepa filter. Air scrubber’s remove 99.97% of all air partials, making a safer work

environment. 

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Q: What is going to happen with my damaged furniture and/or contents?

  

A: We will do our best to restore your contents to a pre-loss condition. If we are not able to restore any items we will set them aside to be itemized and turned in to your insurance adjuster. Your Adjuster will determine coverage according to your policy. Don’t throw anything away!

Q: If it can’t be saved, what will be replaced

  

A: Our job is to bring you back to a pre-loss condition from fire and smoke. We will use the best method to save each and every item, on heavily damaged items we will need to try to clean them before we are able to determine what has permanent damage. If we are unable to save an item, we will itemize the item and set it aside for you to inspect and turn in to your insurance company as a destroyed item for replacement.

Q: Do I need to do anything?

  

A: We have worked very hard at building a business where your responsibilities are very minimal. There may be a few items we will need you to pick out such items as floor covering etc. For the most part, you should be able to just go about your daily activities without much worry or concern.

Q: What is the difference between you and a contractor?

  

A: We have spent thousands of dollars on specialized training and equipment, dealing specifically with fire damage. Our main objective is to minimize the impact on your day to day living. If you hire a general contractor, often they do not understand the concept of saving verses replacing. Just an example: We are able to remove smoke odor without replacing everything. By saving verses replacing we are able to get you back into your house sooner. If someone comes in and removes everything, the adjuster may not approve.

Q: Why do I give SR Environmental My deductible?

  

A: It is your responsibility to pay your deductible. Your insurance company will subtract your deductible from our bill and pay us the balance. As an example, if you have a deductible of $250.00 and the Insurance check is $750.00 Total amount paid $1000.00

Q: Why must we go through all this paperwork prior to doing emergency repairs?

  

A: We try to stay as organized as possible to insure the quality and customer service you deserve. Paper work is a very important part of the foundation to help us to achieve the highest standard of customer satisfaction.

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Q: Should we make arrangements for you to get in our house?

  

A: Yes, it is very important that we have access to monitor the job. If you are not going to be available, then we need to work out a plan to gain access.

Q: Why does my house smell so bad?

  

A: If the fire department used water to put out the fire, the humidity in your house has doubled or tripled from what is normal and materials are wet that normally are not designed to get wet. If it has been 3 to 4 days since the initial fire and your house has just sat there without being dried out you may start to smell a sour odor, bacteria may be forming. After we have dried out everything and use the hydroxl the smell should be better. That is why it is very important to take immediate action to prevent further damage. 

Q: What is ultrasonic cleaning and how does it work?

  

A: Ultrasound is energy in the form of a wave motion which is above the maximum level of audible sound. This energy is transmitted to the cleaning solution via a bank of transducers underneath the machine. The result of this process is termed cavitations, tiny bubbles of vaporized liquid which explode when they reach a high pressure. Cleaning takes place as shock waves dislodge soil from the surface of the contaminated articles placed in the water bath.

Q: Why does it look like water is running down from my ceiling?

  

A: Smoke is made up of small water droplets. Smoke rises and concentrates at the ceiling and causes large amounts of moisture.  

Q: Do you guarantee your work?

A: We guarantee all of our workmanship. Before we consider any job complete you will need to sign a form of work completion and satisfaction. We are committed to restoring your life from fire and smoke damage.