Water & Mold Remediation


 Are you wondering what restorative drying is… If you can turn off the equipment at night? Or if there’s anything you need to be doing… In this guide you will learn the answers to all these questions and many more……. 

Q: Do I need an estimate before you start the dry-out?


A: Often the amount of the dry out is unknown; however our pricing is based on standardized pricing for the industry. We use a computer-estimating program that downloads the new price list every quarter. Your insurance company also uses the same program and price list. When an adjuster is assigned to your claim, we will explain to them what we have done up to that point, then get an authorization before further steps are taken. Before any repairs are made, we will have an agreed estimate with your insurance company.

Q: Do I have mold?


A: This is a very big concern and we at Southern Recovery Environmental have spent a lot of time and money on education and equipment to become qualified in water damage restoration. In most cases if the drying process can be started fairly quickly, you generally do not need to be concerned with mold.

Q: Is it o.k. to keep this equipment running or do I need to do something with it?


A: The equipment we use is capable of running for months without being shut off. They will not overheat and should be fine. If you hear or smell anything which seems to not be normal, please unplug the equipment in question and call us immediately @ (770) 500-7165 (770) 570-2244. Our technician will be checking all equipment and dry out progress on a regular basis.

Q: How do you know if everything is dry?


A: We use very high-tech moisture meters designed to specifically check for proper moisture content. We will not repair or cover up any areas, which may be still wet. This is why you have made a good choice to call us, not just a construction company. We are trained and certified in water damage assuring you, the homeowner, of the best quality service and giving you the peace of mind that it will be dried out properly.


Q: The equipment is making the air feel muggy; can I open a window or door to let in fresh air?


A: Our equipment is increasing the rate of evaporation causing the air to feel wet. Part of our monitoring process includes checking both the conditions indoors and out. If our technicians instruct you to open some windows that may mean that the conditions outside will help in the drying process. Otherwise, with the use of our high tech dehumidifiers you will notice much dryer conditions in 24 to 48 hours.

Q: What if we want to do the repairs?


A: The most critical part of water damage is the drying process. After the dry-out has been completed by our trained and certified technicians, you may want to do the repairs yourself or hire a general contractor to do the repairs and that would be fine. We can bill your insurance company for the emergency repairs separately. 

Q: Will my insurance company cancel me now that I have made a claim?

A: Because each insurance company is so different, I would advise you to ask your agent or adjuster.

Q: Will my insurance premium go up now?

A: Each insurance company has different guidelines. You will need to ask your agent or adjuster. 

Q: What is going to happen with my damaged furniture and/or contents?


A: We will do our best to restore your contents to a pre-loss condition. If we are not able to restore any items we will set them aside to be itemized and turned in to your insurance adjuster. Your Adjuster will determine coverage according to your policy.  Don’t throw anything away!

Q: What is restorative drying?


A: A few years ago the standard procedure was to remove any wet materials, replacing with new. Today, with much better equipment and training, our goal is to dry-out your structure, saving as much of the structure as possible from any water damage. 


Q: How long will the dry out take?


A: Typically the average water loss takes between 2 to 5 days. If materials have been exposed to water over a long period of time it may take 4 to 7 days.

Q: If it can’t be dried, what will be replaced?


A: Our job is to bring you back to a pre-loss condition. After the dry out process has been completed, we will be able to determine what has permanent damage from water and mold.  At that time, we will submit an estimate of repairs to your insurance adjuster for approval. 

Q: What is the difference between you and a contractor?


A: We have spent thousands of dollars on specialized training and equipment, dealing specifically with water damage. Our main objective is to minimize the impact on your day to day living. If you hire a general contractor, often they do not understand the concept of saving verses replacing. Just an example: 90% of the time we are able to save drywall with 3 days of drying, without putting any holes in it. If someone comes in and removes all of the drywall, you have turned a 3-day job into about a week and a half process and the adjuster may not approve.

Q: Why do you have to monitor the job so often?


A: For us to achieve the best results, we need to closely monitor the dry out process from the overflow of water. This may include moving, adding, or removing equipment and checking humidity and temperature readings. 

Q: What is Benefect Botanical, and why do you apply this product.


A: Benefect is a world recognized leader in next-generation botanical antimicrobials. Benefect products use nature's way of cleaning and killing germs with no compromise in strength and without endangering human health.

Your health is our main concern.

Q: Can I turn off the equipment at night?


A: No, we really need to keep the equipment running. By turning off the equipment it may increase the chance of mold growth.

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